Designing a digital tool management system for craftsmen
As part of Bosch’s digital innovation initiative, I supported the development of the PRO360 platform by leading user research and service design. The project started without a defined product vision, requiring a human-centered approach to identify meaningful opportunities. Through interviews and contextual inquiries with professional craftsmen, I uncovered a clear need to digitize tool and inventory management processes. These insights informed the development of PRO360, a mobile and web-based solution that enables B2B clients to register, track, and manage their power tools more efficiently.
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